1. Where do Rios Finds products come from?
We work with international suppliers and fulfillment centers to deliver directly to your address in the United States. This allows us to offer a unique selection of products at excellent value.
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2. What is the delivery time to the United States?
The average delivery time is 7 to 15 business days, depending on your location and the product type. All orders include tracking information.
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3. Do you offer order tracking?
Yes! As soon as your order is shipped, you’ll receive an email with your tracking number and instructions to follow your delivery.
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4. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.
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5. Can I cancel or change my order after it's placed?
We process orders quickly, so if you need to cancel or change your order, please contact us as soon as possible. If the order has already been processed, we may not be able to make changes.
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6. What is your return and refund policy?
You can request a return for eligible products within 30 days of receiving your order. Items must be unused and in their original packaging. Please check our Refund Policy for more details.
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7. Is my information secure when shopping on your website?
Yes. Our website uses end-to-end encryption and advanced security technologies to protect your data and ensure a completely safe shopping experience.
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8. I received the wrong or a damaged item. What should I do?
We’re sorry for the inconvenience! Please contact us as soon as possible at help@shopriosstore.com, including your order number and photos of the item. We’ll take care of it.
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09. How can I contact customer support?
You can reach us through the following channels:
• 📧 E-mail: help@shopriosstore.com
• 📱 WhatsApp: +1 (331) 304-3214
• 📷 Instagram: @shopriosstore